Reviews

Incorrect diagnosis, I was told that my injectors in cylinder 2 & 4 were bad, all my spark plugs were fouled, my battery and alternator were bad. The injectors were the only bad parts. I told the service department that I had no issues with the battery or alternator and that the battery was dead because I left the dome light on overnight. All 8 spark plugs were replaced the day before Northcutt service department received the Suburban. The service department charged 2 hours more than the industry standards labor time for replacing the 2 injectors. Service department also charged me for 8 gaskets which should have only been 4 gaskets since the two injectors were on the same bank. After I was told that all 8 spark plugs were fouled, I asked what the other six spark plugs looked like and was told “I don’t know the tech only looked at cylinder 2 & 4 spark plugs”. I ended up having to pay $350 over my extended warranty deductible. I feel that I have been lied to from the beginning and that the service department was trying to cheat me. I will not be using Northcutt Chevrolet in Enid for anything else nor do I recommend anyone to them.

everybody was freindly and did a good job on my car repairs.

John was personable, helpful, and notified me as soon as they had determined the issue with my car. Repairs were done quickly.

Ashley Allen made it so easy just told him what we was looking for and he made it work for us

Very helpful.

The gentleman whose name is John was very nice to me and spent a good bit of time testing the battery on my Buick Encore. He told me that all the tests failed and that my battery did need to be replaced. I was so surprised to find out that I still had some warranty and it did not cost me anything. I am so thankful that I did not wait to see what would happen and get stranded by the side of the road somewhere. John is an excellent service person.

John is super helpful.

John Gary and Stephen are the best.👍👍👍👍

It’s ok

Fast and friendly