Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Northcutt Chevrolet-Buick service team would like to thank you for coming in and we hope to see you again in the near future.
Melvin, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Northcutt Chevrolet-Buick prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
John did everything possible to be sure we got all done that was needed which included the oil change one day earlier and then replacing a tire that had been ruined by picking up a nail so that the tire could not be repaired. All this was done when the place was extremely busy, but we were treated extremely well.
The experience was definitely a roller coaster. It had it's ups and downs, but ended up on the upside. I was told the service would take a little over an hour and I would be notified when my vehicle was ready. Almost two hours later, I arrived back at the dealership to check in because I had not been contacted. I was told that my vehicle was up on a lift and still had about thirty minutes worth of service to be completed. But that thirty minutes wouldn't begin until the service tech returned from lunch in an hour. So basically, I was going to have to wait another hour and a half. Not good with me at all! I do not live in Enid and had no other errands that were going to take me that long to complete. So basically I would be sitting in the waiting area for the entire time. Another not good! However, it all ended very well. Gary Collins the service advisor actually had gone and completed the remaining work himself. He even washed the vehicle. I was very impressed that he took the initiative to do this so I did not have to sit and wait for no reason. I will go again for my next service and I will definitely ask for Gary Collins to be my service advisor again! He made what I was sure to be a horrible experience into something very pleasant.
I drop my vehicle off on Monday morning at 8 PM and called Wednesday morning to check on it and it had not been looked at at that point in time so I became very upset and said that I would call him later that afternoon. I called in at 3 o’clock Wednesday afternoon and the truck was almost done at that point, by 430 my truck was done in and I was able to pick it up so other than the fact that it took two complete days to get it in I was please with the service department.
Mike - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
The whole Northcutt Chevrolet-Buick team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Staff was very friendly. Answered my questions relating to service on my vehicle. Only thing I'd mention was i had an issue with my tire that they could not fix had to send me to a tire service. Wished I could of got everything done in one place. But I do love this dealership!
Very prompt service, they had a courtesy vehicle take me to the mall and pick me up. I never have to worry that the appointment for an oil change will take longer than necessary. They have always been courteous and value my time.