Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future. We can't wait to see you again, have a great day.
John Williams was amazing and provided the best customer service I have ever received from an auto dealership! New tires; New battery, and an oil change! Because of John's honesty and customer service, I purchased another set of tires for my son and daughter-in-law.
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!
You have had my new truck longer than I have and I have already made 2 payments. The truck always has something wrong with it. AC, springs,4wheel drive light, so on and so on. Now on a great note my salesman and Taylor B did awesome they have bent over backwards to help
Hi there, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution.
The staff is always great when I come to Northcutt! However, I was there 2 weeks earlier for a problem with my coolant housing and a vent hose. I thought I may be having a problem with my turbo booster at that time as I had mentioned I thought that might be the problem. However, they assured me it wasn’t my turbo booster. Two weeks later my engine light comes back on and I bring it back in and they tell me now it’s my turbo booster. Although I can’t afford to pay the $1,500 right now to get my turbo booster fixed, I was disappointed they still charged me the $123 diagnostic fee when I asked specifically about the turbo booster at my recent visit, 2 weeks prior.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail.
I took my vehicle in to be repaired on 9/22/21. I specifically asked the tech when he told me what the diagnostic was if it would be an insurance claim, if the damage was caused by the rock that we collided with. I was told, yes it is very likely and it would be an insurance claim. I immediately started my claim. A week later, the insurance adjuster said most of the damage was a coincidence and the insurance agent helping me said that the Northcutt tech agreed with the adjuster. A) the tech lied to me. B) the tech changed his mind after talking with the adjuster. Either way, I had to tow my vehicle to another shop to have a more accurate estimate and have my vehicle fixed. The major issue was I only made a claim because the tech at Northcutt told me the damage was related then later changed the story. An unnecessary claim is now on my policy. Very frustrating and just wrong. I would not only never recommend Northcutt, but need to warn the community of the experience.
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience.