295 Reviews Found
Confirmed Service Customer
Everyone is friendly. The service is fast. The experience was easy and stress free.
Kelly W.
ENID
Business Response
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future. We can't wait to see you again, have a great day.
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Business Response
Hi there, thank you; we appreciate your feedback! We hope you have a great day!
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Confirmed Service Customer
John Williams was amazing and provided the best customer service I have ever received from an auto dealership! New tires; New battery, and an oil change! Because of John's honesty and customer service, I purchased another set of tires for my son and daughter-in-law.
Darrell K.
MEDFORD
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
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Confirmed Service Customer
Very pleased with my service. Always count on Northcutts to check for any problems
Nancy C.
ENID
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!
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Confirmed Service Customer
Truck was done fast and quick. John Williams very cool guy. Took care of my current truck problems. Give him a raise!
Jason C.
ENID
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Until the next time we meet, take care!
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Confirmed Service Customer
In and out service, just an oil change. Quick service the day the oil was done.
Timothy S.
ENID
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
You have had my new truck longer than I have and I have already made 2 payments. The truck always has something wrong with it. AC, springs,4wheel drive light, so on and so on. Now on a great note my salesman and Taylor B did awesome they have bent over backwards to help
Tyler V.
ENID
Business Response
Hi there, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution.
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Confirmed Service Customer
Thanks for taking my vehicle in so quickly, and getting it out quickly, as well. Good Job!!
Claudell T.
ENID
Business Response
Hi, we are so pleased you enjoyed your visit to Northcutt Chevrolet-Buick! We hope you have a great day!
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Confirmed Service Customer
The staff is always great when I come to Northcutt! However, I was there 2 weeks earlier for a problem with my coolant housing and a vent hose. I thought I may be having a problem with my turbo booster at that time as I had mentioned I thought that might be the problem. However, they assured me it wasn’t my turbo booster. Two weeks later my engine light comes back on and I bring it back in and they tell me now it’s my turbo booster. Although I can’t afford to pay the $1,500 right now to get my turbo booster fixed, I was disappointed they still charged me the $123 diagnostic fee when I asked specifically about the turbo booster at my recent visit, 2 weeks prior.
Courtney C.
ENID
Business Response
Hi there, thank you so much for your positive comments about Northcutt Chevrolet-Buick! Thank you again for the great review!
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Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail.
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Business Response
Hi, thank you for the high star rating! If you have any further questions, please don't hesitate to reach out!
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Business Response
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
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Confirmed Service Customer
Service department was really accommodating to get my truck in and repaired under short notice.
Wendell P.
ENID
Business Response
Hi there! We're so happy we were able to help you out! Thank you for choosing Northcutt Chevrolet-Buick and we hope to see you again.
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
I took my vehicle in to be repaired on 9/22/21. I specifically asked the tech when he told me what the diagnostic was if it would be an insurance claim, if the damage was caused by the rock that we collided with. I was told, yes it is very likely and it would be an insurance claim. I immediately started my claim. A week later, the insurance adjuster said most of the damage was a coincidence and the insurance agent helping me said that the Northcutt tech agreed with the adjuster. A) the tech lied to me. B) the tech changed his mind after talking with the adjuster. Either way, I had to tow my vehicle to another shop to have a more accurate estimate and have my vehicle fixed. The major issue was I only made a claim because the tech at Northcutt told me the damage was related then later changed the story. An unnecessary claim is now on my policy. Very frustrating and just wrong. I would not only never recommend Northcutt, but need to warn the community of the experience.
Autumn R.
ENID
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience.
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Confirmed Sales Customer
The sales and finance group were great to work with
Richard R.
CHEROKEE
Business Response
Hi, thank you so much for the positive review! We look forward to your next visit! Take care!
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Confirmed Service Customer
I came in for an oil change and ended up buying a car.
Kenneth S.
ENID
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
James Harrington, thanks again for taking the time to leave us this information about your recent visit. We hope to see you soon!