Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Northcutt Chevrolet-Buick service team would like to thank you for coming in and we hope to see you again in the near future.
Nancy, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
7500 mi checkup was ok, but advisor was so busy that he failed to ask if i needed anything else. He waited on me while he was on the phone. Thats not friendly. Unlike toyota, you didnt wash my vehicle. I felt like i was an imposition, not welcomed.
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
Jodi, we sincerely appreciate your feedback. Each employee is a valued member of the Northcutt Chevrolet-Buick team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
I went to pickup the car yesterday and noticed that the luggage rack was not replaced and there are bumps in the paint and the shop guy said it was probably from the sanding down of the metal which is the shavings that was not removed before the roof was painted. I told him that it was unacceptable and he took pictures of the luggage rack. I got an email from Northcutt Chevrolet asking me to call them and get this situation taken care of.