The whole Northcutt Chevrolet-Buick team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
It took almost a month and cost us nearly Seventeen Hundred Dollars to get our 2014 Equinox fixed. In the end, it seems that GM has at least three different part numbers for the same part (yaw rate sensor). IF the mechanic had gotten the correct part the first time, this probably could have been fixed for around $400 -$500. Instead, it drug on for almost a month and cost us nearly $1,700. This should have NEVER happened, and durn sure should not happen again. GM needs to get their act together!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (580) 366-1910 to discuss your concerns, as your satisfaction is of utmost importance to us.
Angala, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Hi, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Northcutt Chevrolet-Buick!
The shop was able to work my vehicle in for an oil change.. I’m very thankful for their quick turnaround with it being the holiday season and everyone else needing their help. They treated me with respect and acknowledged my presence (females do not always get that type of response) .
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
The service I received was professional and courteous. A recall was taken care of. I was told when the part was there and how long it would take. I appreciate the courtesy and personal attention I receive.
Well I took my car in because there were two lights on, the check engine light and another one. They had it for 4 days and two days after I got it back the check engine light came on again. I spent $1100 to get it fixed, this is ridiculous.
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
It took them a week having my vehicle and they "claim" they could not find a problem. It was fine until I had to buy a new battery and then the problem started. They finally gave it back not fixed and charged me for it. My vehicle is still under a warranty and needed it fixed before that ended. So now if my vehicle stops running I will have nothing to drive.
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.