Customer Reviews

Excellent service.

Sales person was excellent, fiance dept was great as well, but several features that were in window sticker are not part of the vehicle because it was not updated properly, some of those features are what attracted me to the vehicle, some issues are being worked out and did not fine all the features until after the purchase, my fault I guess

Great cooperation from all aspects of the sale.

You guys are awesome

Great Experience

The service department got right onto the tire that needed to be patched so that I was able to get it completed as quickly as possible.

Online booking of my service appointment was very easy. The shuttle service made my appointment possible. The guys at the service department desk had me in and out in no time.

Always get the best of care. Keep the car in top condition. Wouldn't want anyone else to take care of my vehicle.

Knowledgeable & friendly &get the job done quickly

I had a great experience with the dealership

Great job! Fast, friendly, professionals.

So far all I have needed it routine maintenance. Everyone is friendly and courteous.

Good job

Heard an unusual noise on front end. 1995 4WD truck I bought in 1996. Took it in and the mechanic could not hear it. I picked the truck up Friday Sept 27 and wanted to see if I could get it to repeat over the weekend. I returned to Northcutts on Monday Sept 30 and talked to the service advisor and told him it was not making the noise over the weekend and he told me if I started gain to bring it right in and they would check it out.,

I am not referring to the dealership as a whole. The sales department is wonderful, the service department is awful. We took our car in assuming it was under warranty, we even told the service manager that it was under warranty and he said great. We then get a phone call 2 hours later that it was the air conditioner condenser it would be $1,300 and our warranty was out due to miles. We said we would take it somewhere for possibly a cheaper price and we were charged $254 for diagnostic testing. If they knew it was out of warranty, they needed to call and forewarn us so we would not be stuck with any bill. They were very unprofessional and did not have any remorse when my husband talked with them. We will not ever work with this service department in the future.

Top notch service as always, you continually go above and beyond to get what needs to be done accomplished.

Very pleasant. Done in time stated. Nice waiting room.

Very good!

Had my vehicle 5 days before it was looked at to be repaired. The general manger involvement was needed to get the shop to look at my truck. Shop manger communication and customer skills needs improvement.

No complaints.