279 Reviews Found
Confirmed Service Customer
Great service and friendly people at the service desk and office.
Paul J.
ENID
Business Response
The whole Northcutt Chevrolet-Buick team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
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Business Response
Our team will be so happy to read your great review. If you ever have any questions or concerns don't hesitate to give us a call!
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Business Response
Wow, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Everything went well in the service dept. Also, the courtesy driver was very nice and friendly.
Richard Y.
ENID
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you for choosing Northcutt Chevrolet-Buick and we hope to see you again.
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Business Response
Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Called with dead battery. Got right in. Everyone very courteous. Very shirt wait. Thank you.
Elizabeth W.
ENID
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review! We hope to see you soon!
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Confirmed Service Customer
It took almost a month and cost us nearly Seventeen Hundred Dollars to get our 2014 Equinox fixed. In the end, it seems that GM has at least three different part numbers for the same part (yaw rate sensor). IF the mechanic had gotten the correct part the first time, this probably could have been fixed for around $400 -$500. Instead, it drug on for almost a month and cost us nearly $1,700. This should have NEVER happened, and durn sure should not happen again. GM needs to get their act together!
Donald C.
ENID
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (580) 366-1910 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Even though I didn't buy this vehicle from they still treated me the same
Kenneth M.
ALVA
Business Response
Thank you for sharing these kind words. We really appreciate you taking the time to write about our service department and hope to see you again in the future.
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Business Response
Angala, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
We appreciate the kind words! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I've had nothing but good experiences when working with Northcutt. The staff is always friendly and helpful.
Sheryl D.
ENID
Business Response
Hi, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Northcutt Chevrolet-Buick!
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Confirmed Service Customer
Service Advisor was friendly and knowledgeable. Helped answer my questions.
Jesse B.
ENID
Business Response
Thank you for taking the time to share your feedback, Jesse. I'm happy to hear that our service team took great care of you during your visit. We look forward to seeing you again soon. Thanks!
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Confirmed Service Customer
The shop was able to work my vehicle in for an oil change.. I’m very thankful for their quick turnaround with it being the holiday season and everyone else needing their help. They treated me with respect and acknowledged my presence (females do not always get that type of response) .
Dirk A.
ENID
Business Response
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
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Confirmed Service Customer
The service I received was professional and courteous. A recall was taken care of. I was told when the part was there and how long it would take. I appreciate the courtesy and personal attention I receive.
Shelley K.
LAVERNE
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Sales Customer
Ray Dupy is the best. He spent several days tracking down what I wanted, since it wasn't in their inventory. Dont know what I'll do when he retires. Lol
Bryon F.
HENNESSEY
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Well I took my car in because there were two lights on, the check engine light and another one. They had it for 4 days and two days after I got it back the check engine light came on again. I spent $1100 to get it fixed, this is ridiculous.
Crystal M.
ENID
Business Response
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
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Confirmed Service Customer
It took them a week having my vehicle and they "claim" they could not find a problem. It was fine until I had to buy a new battery and then the problem started. They finally gave it back not fixed and charged me for it. My vehicle is still under a warranty and needed it fixed before that ended. So now if my vehicle stops running I will have nothing to drive.
Jerry J.
ENID
Business Response
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.