Of the three times I have taken my 2017 3500 Silverado in for service here, they have showed ZERO respect for my vehicle. First two times they spilled diesel exhaust fluid everywhere under the hood, and the third time they put two big scratches on the side of my truck. After I pointed the scratches out, they did run it back and buffed them out the best they could (still not 100%).
Apparently the installed an update (17-NA-171) without my knowledge on one of the first two serves. I found this out after the third time I brought in my truck to be serviced, at least they claim it was performed. There is an ongoing ticking (old time typewriter) sound that is driving me crazy. I am skeptical that the update was ever performed since I was never informed of it, but would be glad to know if it was. I know this update won't fix my main concern, but it is supposed to fix some other issues.
This is my first ever new truck, and I saved for over 15 years to get. It is extremely disappointing to have issues with both the truck and service.
Is it too much to at least ask for honestly and respect??? I am in a position in my life where I can now afford to pay someone to service my vehicle and will gladly do so, but experiences like these make me want to do everything myself.
Josh, Our goal is 100% customer satisfaction. We are sorry that you have not had pleasant experiences at our dealership. Please give our service manager a call to discuss these concerns in more detail. Thank you for your feedback.