Called about getting car in at 8:30 am. Had car in and out by 11:am. Courtesy van brought me home and was waiting to see that I got inside safely. Then came and got me so that I could pick up car. Couldn't ask for anything better. Thank you.
Hi Elizabeth M Wilson, thank you for taking the time to leave a review for us at Northcutt Chevrolet-Buick. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Please don't hesitate to reach out if there's anything additional we can do for you. Hi Mr Cindy L Murphy, thank you for taking the time to leave a review for us at Northcutt Chevrolet-Buick. We're happy we could meet your expectations!
Due to a trip out of town and illness, I had to reschedule my appointment for this repair two different times. They were very kind to be willing to reschedule, even though it was most likely an inconvenience for them. I have only high regard for Northcutt Chevrolet in all aspects.
The service and staff and cleanliness were all very excellent. BUT, at the end, I thought I was trying to be sold a service I didn't really need. Especially for a vehicle that just turned 40k miles. "Fuel cleaning service " can be done for a lot less. Thanks
Thank you for responding to our survey about your recent service visit. We do not want our service personal to attempt to sell services that are not needed so I spoke with the tech to see why he recommended the Fuel System cleaning. When he had the air breather box off checking the filter he could see carbon buildup on the throttle body. Your truck may be running fine now however this is just recommended preventative maintenance. We feel it is our obligation to point it out to you since our records show we have never done the service before. If you want to have it done at a later date I would offer you a 10% discount. We appreciate you and your business!
The service was great and they were efficient. The only thing that bothered me is that they don't take 5 minutes out to go the extra mile and vacuum the front floors of the vehicle. This was a service that a Chevy dealer did for us when we lived in PA.
Mr. Watkins, Thank you for responding to our survey. We appreciate your comments as we use these to provide great service to our customers. I will share your comment about the vacuum with our advisors board. Thank you, and have a fantastic day!
Thank you for your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Rick, we appreciate you taking the time to leave us this feedback. We have also enjoyed our relationship these past 33 years. We appreciate you and your loyalty to Northcutt Chevrolet and Chevrolet. Northcutt Chevrolet Buick
Anthony, Thank you for the kind words about the service team at Northcutt Chevrolet Buick. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Northcutt Chevrolet Buick
Tracy, Thank you for the kind words about your visit to our service department. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Northcutt Chevrolet Buick